Lost/missing packages are not liable if the incorrect address is given during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error we will take full responsibility for the original order that was made for you at no charge.

Shipping time

Please allow 14 to 30 days for your items to arrive. We prefer to state the longest time, then you're happy if they arrive sooner. Rather than state the shortest time and you wonder where your parcel got to, if it's not there on time.


We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive in your country.

Shipping times exclude clearance/customs delays.

Tracking Information

You will receive an email with a tracking number once your order is shipped.

My tracking says “No information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.