Shipping

Free worldwide shipping

You won't find any surprise shipping charges added to your order when you checkout. We absorb the shipping cost on all items!




Shipping time

We don't have the infrastructure the mega companies have. Please allow 14 to 21 days for your items to arrive. If at any time you are concerned about when your package will arrive, please contact us and we will immediately check where it is and let you know.



Lost/missing packages

Zuringa.com are not liable if the incorrect address is given during the checkout process. Please make sure that your billing and shipping addresses are correct before processing your order. If we have made an error, we will take full responsibility.



Customs

Shipping times exclude clearance/customs delays. (We haven't been experiencing any customs delays).



Tracking Information

You will receive an email with a tracking number once your order is shipped.



My tracking says “No information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to be entered into the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.



Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages.

If you have any other questions, please contact us.